Frequently Asked Questions
Before embarking on your journey with Skylink Travel, we encourage you to review our frequently asked questions.
FAQs
Before Your Tour
Registration & Documents
Do I need a passport and visa?
It’s crucial to have a valid passport for all the countries you’ll visit or transit through. Remember, many nations require your passport to be valid for at least six months beyond the length of your stay. Visa requirements depend on your nationality. If in doubt, contact your embassy. It’s also wise to keep copies of your passport details, insurance policy, visas, and credit card numbers, separate from the originals.
What about travel insurance?
To protect your travel investment, we recommend a comprehensive travel insurance package covering cancellations, baggage delays or loss, medical expenses, and activities. Our ‘Gold Seal Protection’ is an excellent option for additional coverage.
How can I stay updated on travel restrictions and guidelines?
To ensure you’re well-informed about travel restrictions and guidelines for your chosen destinations, Skylink Travel provides a convenient tool to check the travel requirements for your tour. As guidelines change frequently, it’s advisable to stay updated.
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Your Health & Medical Needs
What about my medication?
Ensure that any medication you require is legal in the countries you’ll be visiting. Carry a prescription for any medication you take, and keep your medication in your hand luggage, if possible. It may also be worth checking with your doctor for any vaccinations or other health precautions needed.
Getting Ready to Travel
What options are there for solo travelers?
Our tours are ideal for solo travelers. With our small group size, you can easily connect with other like-minded travelers, and your Travel Concierge ensures a personalized experience. For more details, visit our solo traveler savings page.
What's included in the tour cost?
Our tour prices include all luxury accommodations, sightseeing, admissions, VIP access, transportation, the services of a professional Travel Concierge, meals and fine dining as specified in the itinerary, and all luggage handling. Tips for services from local experts, dining-room staff, housekeeping, and porters are also included.
Should I notify my credit card provider about my travel plans?
Absolutely! To prevent any issues with your card usage while abroad, inform your credit card providers about your travel details, including the location and duration of your vacation.
What about special dietary requirements?
We strive to accommodate special dietary requirements. Please mention these when you book your trip, so we can notify hotels and restaurants in advance. Though we cannot guarantee all requests, we’ll do our best to provide suitable alternatives.
Can I connect with fellow travelers before the tour?
Yes, by registering on Skylink Travel’s online community, you can connect with your fellow guests before the tour starts, share travel experiences, seek advice, and stay connected after the tour.
Packing
What are the luggage restrictions?
Each guest can bring a single bag measuring no more than 77.5cm x 56cm x 32cm and not exceeding 23kg. A piece of hand luggage that fits under your coach seat or in the small overhead compartment is also allowed. For any additional luggage, request this at the time of booking. Additional charges may apply.
What should I be aware of regarding dress codes?
Dress codes vary by location. We advise checking the dress code expectations for the areas you’ll be visiting, particularly in countries with conservative cultures. A wrap or shawl is useful for places of worship where shoulders need to be covered.
Getting to Your Destination
Can I book my flights through Skylink Travel?
Absolutely! Our team can assist with booking your flights. Whether you’re booking business or first-class, we have excellent contacts and rates with various airlines. Request to add flights when booking online or call our team.
Does my airline offer online check-ins?
Many airlines offer online check-ins and seat selection prior to travel. This option can be useful for receiving updates about any flight delays.
On Tour
What does a Travel Concierge do?
Our Travel Concierges are akin to your personal five-star guides. They aim to understand your preferences and tastes, offering tailored touches to make your journey unique. They are fluent in local languages, have extensive knowledge about each destination, and are your ultimate travel partners, helping you explore beyond the ordinary.
How much leisure time will I have on my tour?
We ensure that every tour includes a balanced amount of leisure time. This allows you to customize your experience and explore the destinations in your unique way, with the guidance of your Travel Concierge, if desired.
What is the level of physical activity on a Skylink tour?
Our Activity Levels section categorizes our tours into three levels: Leisurely, Balanced, and Dynamic. These labels provide you an idea of what to expect physically on your chosen tour. Visit our Activity Levels section to find out more.
What options do I have as a solo traveller?
Travelling solo with us offers the reassurance of guided travel combined with the thrill of independent exploration. All our tours provide options for solo travelers, ensuring a comfortable stay in a private room. Visit our Solo Travel section to know more.
What should I know about tipping and gratuities on my tour?
With us, specific tips and gratuities are included in your tour package. Your Travel Concierge will handle tips for porters at hotels, service charges, and gratuities for hotel staff during your included meals. However, in certain situations, individual tipping is appreciated.
Hotel Services: Tips for room service delivery are customary if not already added to your bill.
Local Hosts and Local Specialists: In regions outside the Americas, gratuities for Local Hosts and Local Specialists are not included. It’s customary to tip as a token of appreciation for their insights and expertise.
Your Travel Concierge and Driver: At the end of your tour, if you wish to express your gratitude for their exceptional service, you can offer them a tip. To make it easier, most of our tours provide an option to prepay gratuities for the Travel Concierge and Driver at the time of booking. This is not available for tours in Asia, Africa, and Croatia and the Dalmatian Coast. For more information, consult with your local sales representative or reservation agent at the time of booking.
Eating and Drinking: Tips and gratuities for all meals included in your itinerary are handled by your Travel Concierge. When dining independently, it’s good to know the local tipping norms. In Europe, a 5-10% tip is usual in most restaurants. Make sure to check if the service charge is already included. In North America, customary tipping varies from 10-20% of the total bill before tax. Your Travel Concierge can answer any queries regarding when and how much to tip.
Hotel Stay
What can I expect from my hotel accommodations?
We’ve carefully handpicked a diverse range of luxury hotels, from wildlife reserves to castles, all known for their unparalleled service levels. With extended stays at many locations, you’ll have ample opportunity to soak up the unique features of each property.
Can I use my electrical appliances?
Yes, but as plug and outlet types vary worldwide, you’ll need a universal travel adaptor suitable for your destination countries. Also, consider carrying a converter for electronics that aren’t dual voltage to prevent potential damage.
Is laundry service available?
Yes, most hotels offer laundry services. However, for convenience and cost-saving, it’s best to pack enough clothes to avoid laundry needs.
What should I know about dining on tour?
A destination’s culinary tradition is a gateway to its heart. We ensure you savor diverse and exceptional dining experiences, from Michelin-starred establishments to rustic farm-to-table meals and street-food escapades. Breakfast is typically served at your hotel, with flexibility for lunch and dinner, allowing you to explore the local food scene.
What if I have dietary restrictions?
We ask that you inform us of any dietary needs (vegetarian, diabetic, gluten-free, etc.) beforehand, so we can make the necessary arrangements where possible.
Sustainable Travel
What are we doing for sustainable travel? We strive to minimize our environmental footprint. Coach travel is one of the least polluting forms of transport per passenger kilometer. Each of our guests receives a reusable water bottle, and tour documentation is delivered electronically, reducing paper use.
Safety & Health
What if I fall ill during the tour?
If you fall ill, your Travel Concierge can assist with arranging a doctor’s visit or hospitalization. We have a dedicated Customer Care Department that can provide assistance and advice.
What safety precautions should I take while traveling?
While it’s exciting to immerse yourself in new surroundings, always stay alert and cautious. Take care of personal belongings, keep bags secure, ensure passports are safe, be discreet with cash, and maintain situational awareness. Your Travel Concierge can provide you with more detailed safety tips and advice.
Connectivity
Will I have internet access during my tour?
Yes, complimentary Wi-Fi is usually available on our coaches and at our selected hotels. It’s ideal for checking emails, browsing the web, and updating social media.
How can I stay connected with friends and family?
While international travel can be costly with your regular service provider, consider disabling data roaming or purchasing a prepaid service or SIM to control costs. Using a prepaid calling card is a cost-effective way to make phone calls from your hotel room.
